Best Western Plaza Inn

This was good value in a very expensive town. There are 3 levels to the building and several buildings in the complex. There are stair options and elevators at either end of the building. It was a long walk to our room in the center so if you have mobility issues, ask to be near the elevator or ask for a ground floor room. The pool and hot tub was open but we didn’t use it. The room was spacious with a micro and fridge. A wooden table with two wooden chairs were there if you wanted to eat in your room. No other sitting options except for the bed. The breakfast was a nice surprise. It had the normal hotel items like waffles, sausage, eggs etc but the dining room was very nice and the food was fresh and restocked regularly. There is a Shoney’s you can walk to but most restaurants are across the 4 lane highway that you need to drive to. A good location for the many Pigeon Forge attractions in the vicinity.

Room was standard room, with 2 queen beds, microwave, refrigerator. Plenty of storage space for clothing, etc. Room was very clean; daily housekeeping which was a nice touch, so trash emptied every day and fresh towels provided. We actually left an item behind and when we realized it we called the front desk and they were very helpful in making sure our item was returned. Daily hot breakfast, at least two swimming pools and hot tubs, one indoor and one outside. Indoor pool was a bit too cold for my liking but that is my personal preference. We think there may have been a third pool, but if so, we did not see it.

I don't even know where to start, everything was amazing from breakfast (biscuits and gravy, scrambled eggs, waffles, cearl, mini muffin, sausage, juice) to the pools and hot tubs and peaceful nights when we first got there we were greeted with a smile, was able to check in early (2 p.m.) was asked if we had a preference on the floor which was very nice of them. The room was clean, comfortable, and spacious. there was a wonderful heart shaped towel presented on the bed, plenty of towels and bags for trashcans even a bag for dirty clothes. we have stayed in a bunch of hotels/inns but this was definitely the cleanest and quietest. Breakfast was delicious, we didn't get down to the breakfast hall until 915-930 and they were still serving hot food. we thought everything would be gone. So it was a wonderful surprise. the pools were awesome/amazing, the one out front outside has a beautiful waterfall and a clean hot tub even a splash pool for the kiddos. we mainly used the indoor pool, we liked that it was a heated pool and the indoor hot tub was quiter. we just absolutely loved the waterfall designs. the outside pool in the back has a beautiful sitting area with a fireplace and 2 splash pads for the kids. One includes a little fountain in the middle. last thing but not least, right beside the breakfast hall in the back is a rock waterfall with chairs sitting around it, it's a nice little spot for relaxing outside alone or to make a phone call or to even just sit enjoy with your significant other.

Facilities were clean and reasonably confortable.

Enjoyed the Breakfast. Only thing I wish was that you were able to get soda drinks. I have a Bad Stomach and cannot drink orange or apple or coffee drinks. I went back to room and got a soda drink, and everything was great.